Refund Policy:Items that meet the Otto’s MINI’s return guidelines will receive a full refund. Some items may not be eligible for a refund, or may only be eligible to receive a partial refund.* Any unopened, non-installable item in original condition that is returned more than 30 days after delivery: 80% of item’s price.* Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to the center’s error: No refund. * Items returned for reasons other than the result of the Otto’s MINI’s error will be subject to a restocking fee. Consult your Otto’s MINI for these fees.* It is recommended that return shipments be insured in the case of damage or loss by the carrier.* In order to be acceptable for return, apparel items must be in the original MINI packaging with all original labeling intact.You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes Otto’s MINI to process your return once it has been received (usually 3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You will be notified via e-mail of your refund once your returned item has been received and processed.If you returned only one item from a multi-item shipment, you will be reimbursed only for the per-item shipping fee for the item you returned and not the per-shipment fee.
Shipping and handling fee is waived on orders over $99.00 in value and weighing less than 20 lbs subject to the exclusions that follow. Eligible orders will display "FREE Shipping" at checkout. MINI USA, a division of BMW of North America, LLC, reserves the right to change or end promotions at any time. Offer excludes products classified as hazardous materials (e.g., chemicals, compressed gases, etc.) and paints. Certain oversized and heavy items are not eligible, including but not limited to items/packaging exceeding 165” in combined length and width. Changing and combining orders, or changing or entering an invalid shipping address might affect your order’s free shipping eligibility. Offer is valid for shipments in the contiguous 48 United States only. HI, AK, PR, US Territories, International and Canadian orders are excluded from this offer. Limited-time offer valid from 06/01/21 to 07/15/21. Offer expires on 07/15/21 at 11:59pm (EST). Orders submitted after the promotion period ends do not qualify. 2-day delivery promise based on business days and item availability. No deliveries on Sundays.